Questions about an order, shipping or your account? Get in touch — in German, English or Arabic. For anything about an order, please always include your order number; it speeds things up considerably.
The fastest route for questions about an order in progress. You can attach photos of damaged goods directly.
Postal address
AlhamadaOwner: Hazem Alhamada
Gerhardstr. 6
47137 Duisburg, Germany
Business address only — no shop and no collection.
Response time
We normally reply within [TO BE COMPLETED] — please add the response time you want to commit to (for example "24 hours on working days").
Common questions
- Where is my order? Tracking number and status are in the app under "My orders".
- Returns: process and deadlines are in the withdrawal policy.
- Delete my account: email with the subject "Delete account" from the address on your account — see the privacy policy.
- Need an invoice: a short email with your order number is enough.